Frequently Asked Questions (FAQ)
Welcome to katex FAQ section! Below, you’ll find quick answers to commonly asked questions about our platform, products, and services.
GENERAL QUESTIONS
Q: What is katex?
A: katex an online store dedicated to offering classic handbags and modern handbag styles for women. Our collection focuses on timeless elegance, quality craftsmanship, and designs that elevate your everyday look.
Q: How can I contact katex customer support?
A: You can reach our customer support team by visiting the “Contact Us” section on our website or by emailing us at support@katex.shop. We’re always here to help!
ORDERING AND SHIPPING
Q: How do I place an order on katex?
A: Simply browse our website, choose your favorite handbags, and proceed to checkout. Follow the step-by-step instructions to complete your purchase securely.
Q: When will my order be shipped?
Handling Time: 1–3 business days (Monday to Friday)
Transit Time: 6–9 business days (Monday to Friday)
Order Cut-Off Time: Orders placed after 4:00 PM (EST) will be processed the next business day
Total Delivery Time: Typically 7–12 business days
Q: What are the shipping costs?
A: Our shipping charges is free on all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. You’ll find the latest updates on your shipment status there.
Q: What payment methods does katex accept?
A: We accept the following payment methods:
Credit & Debit Cards:
.American Express
.Apple Pay
.Diners Club
.Discover
.JCB
.Mastercard
.Visa
RETURNS AND EXCHANGES
Q: What is katex return policy?
A: We offer a hassle-free 30-day return policy. If you’re not completely satisfied with your purchase, you can return it within 30 days of receiving your order. Please visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To begin the return or exchange process, contact us our customer support team via the Contact Us page or email us at support@katex.shop.
OTHER QUESTIONS
Q: Can I change my shipping address after placing an order?
A: Yes, you can request a shipping address change by contacting our support team immediately after placing your order. If your order has not yet been shipped, we can update the address. Once dispatched, changes cannot be made.
Q: Do you offer gift cards?
A: Not at the moment. However, we are working on offering gift cards in the future. Stay updated by following us on our website and social media platforms.
Still have questions? Feel free to contact us anytime—we’re here to ensure you have the best shopping experience at katex!
Contact Information
Business Name: katex
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Contact:+1 (763) 689-2015
Business Mail: support@katex.shop
Business Address: 3333 Preston Rd #105 75034, Frisco Texas 75034, United States