FAQ
Frequently Asked Questions (FAQ)
Welcome to Katex.shop FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Katex.shop?
A: Katex.shop is an online store specializing in Classic Tote Bags and Classic Handbags. Our collection features high-quality, elegant, and functional bags designed for everyday use and special occasions.
Q: What materials are your products made from?
A: Our bags are crafted from premium materials, including high-quality faux leather and durable fabrics, ensuring long-lasting elegance and style.
Q: How can I contact Katex.shop’s customer support?
A: You can reach our customer support team by visiting the "Contact Us" section on our website or emailing us at support@Katex.shop. We’re happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Katex.shop?
A: Simply browse our website, select your favorite Classic Tote Bag or Classic Handbag, and proceed to checkout. Follow the instructions to complete your purchase securely.
Q: When will my order be shipped?
- Handling Time: Orders are processed within 1 to 3 business days (Monday to Friday).
- Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
- Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed on the next business day.
- Total Delivery Time: Including processing and shipping, orders take 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through our "Track Your Order" page, which provides real-time shipment updates.
Q: What payment methods does Katex.shop accept?
A: We accept the following payment methods:
Credit and Debit Cards
✔ PayPal
✔ Venmo
RETURNS AND EXCHANGES
Q: What is Katex.shop's return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@Katex.shop.
OTHER QUESTIONS
Q: Can I change my shipping address after placing an order?
A: Yes! If your order hasn’t been shipped yet, we can update your shipping address. Please contact our customer support team immediately after placing your order. Once your order is dispatched, we won’t be able to make any changes.
Q: Do you offer gift cards?
A: At the moment, we do not offer gift cards. However, we are exploring this option and may introduce them soon! Stay connected with us through our website and social media for the latest updates.
Business Name: Katex
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday To Friday)
Business Contact: +1 (915) 859-5968
Email: support@Katex.shop
Business Address: 1050 7TH Street Aptech 501, Oakland 94907 California, United States